Cookie Policy

1. What Are Cookies?

Cookies are small text files placed on your computer, mobile phone, or tablet by websites and web applications you visit. They are widely used to make websites work efficiently, remember your session and language preferences, and provide analytical insights to website administrators.

In this policy, “cookies” refers to HTTP cookies, local storage objects, and similar technologies used across trakwe.com and our telematics customer portal.

2. Types of Cookies We Use

We use both session cookies (which expire when you close your browser) and persistent cookies:

A. Strictly Necessary Cookies (Essential)

These cookies are required for the basic operation and security of our website and fleet portal. They enable user authentication, prevent session hijacking, maintain load balancing, and remember your security tokens. You cannot opt out of these cookies as the platform cannot function without them.

B. Functional & Preference Cookies

These cookies enable our website to remember choices you make, such as selected language, time zone settings (e.g., GST / Gulf Standard Time), active fleet filter views, or whether you have previously dismissed an informational banner.

C. Performance & Analytics Cookies

These cookies collect aggregated, anonymized data on how visitors interact with our pages (e.g., most viewed solutions, average session duration, bounce rates). This helps us optimize site speed, navigation, and service presentation.

D. Security & Anti-Abuse Cookies

We use cookies to detect automated bot activity, mitigate brute-force authentication attacks on portal logins, and ensure telematics request integrity.

3. Third-Party Technologies

In certain sections of our website, third-party services may set cookies on your browser. These may include:

Mapping & GIS Services: To render live route views and geofencing interfaces.
Content Delivery Networks (CDNs): To deliver fast assets, fonts, and scripts securely to users across the UAE and GCC.
Aggregated Analytics: Anonymized site performance metrics without tracking individual user identities across unrelated websites.

4. How to Manage and Disable Cookies

You have the right to accept or reject cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when a cookie is being set:

Google Chrome: Settings > Privacy and Security > Cookies and other site data
Mozilla Firefox: Options > Privacy & Security > Enhanced Tracking Protection
Apple Safari: Preferences > Privacy > Manage Website Data
Microsoft Edge: Settings > Cookies and site permissions

Please note that disabling strictly necessary cookies may prevent you from logging into your Trakwe fleet dashboard or accessing key interactive features.

5. Updates to This Policy

We may update this Cookie Policy from time to time to reflect operational, legal, or regulatory changes in the UAE. Any revisions will be published on this page with an updated “Last Updated” date at the top. We encourage you to review this policy periodically.