Privacy Policy

1. Introduction

Trakwe (“we”, “our”, or “us”) is committed to protecting your privacy and safeguarding the telematics, location, and operational data entrusted to us. This Privacy Policy explains how we collect, use, store, and disclose information when you access our website (trakwe.com), use our GPS fleet tracking hardware and telematics platform, or interact with our customer support teams across the United Arab Emirates (UAE) and GCC region.

By accessing our services, installing our GPS tracking devices, or logging into our fleet portal, you acknowledge and agree to the practices outlined in this policy.

2. Information We Collect

To deliver real-time vehicle tracking, fuel monitoring, CAN bus analytics, and cold chain telemetry, we collect several categories of information:

Account & Contact Information: Name, business name, email address, telephone number, billing address, and authorized user credentials.
Vehicle Telematics & Telemetry Data: Real-time GPS coordinates, speed, engine status, odometer readings, ignition state, harsh braking, acceleration, and idle time.
Sensor & Diagnostic Data: Fuel tank levels, fuel consumption rates, reefer/cargo compartment temperatures, door open/close sensors, and CAN bus engine diagnostic codes.
Video & Driver Safety Data (if installed): Dash camera event clips, incident triggers (G-sensor impact), and driver fatigue/distraction alerts where equipped.

3. How We Use Your Information

We process collected data exclusively for legitimate operational and business purposes, including:

Providing live vehicle location, geofencing alerts, and historical route playback.
Detecting fuel theft, unexpected fuel drops, and inefficient route idling.
Monitoring temperature-sensitive cargo in compliance with UAE food and pharma regulations.
Generating automated fleet maintenance schedules, driver scorecards, and task reports.
Billing, account administration, technical support, and critical firmware/software updates.
Complying with applicable UAE laws, regulatory frameworks, and transport authority standards.

4. Data Security & Storage

Data security is central to our infrastructure. We employ industry-standard administrative, technical, and physical security measures to protect your fleet data:

End-to-end encrypted data transmission via SSL/TLS between GPS hardware, servers, and web portals.
Role-based access controls ensuring only authorized company personnel can view fleet records.
Enterprise cloud hosting with continuous monitoring, automated backups, and disaster recovery.
Hardware-level SIM protection against unauthorized SIM card swapping or tampering.

5. Information Sharing & Third Parties

We do not sell, rent, or trade your fleet or personal information to third parties. We may share information only in the following limited circumstances:

Authorized Service Providers: Trusted cloud infrastructure, telecom network providers (telematics SIMs), and billing processors strictly under non-disclosure obligations.
Regulatory & Legal Authorities: Where required by UAE law, court order, or official governmental transportation authority request.
Corporate Restructuring: In the event of a merger, acquisition, or sale of company assets, with prior notification.

6. Your Rights & Data Retention

As a Trakwe client, you retain ownership of your operational data. You have the right to request access to, correction of, or export of your fleet records at any time through your account manager.

Fleet tracking history is retained in accordance with your service tier agreement (typically 3 to 12 months of live historical playback) or as required by UAE statutory retention laws.